Your Experience

What You Can Expect

At the heart of our painting process is complete transparency. From the initial consultation and detailed quote to project timelines, product selections, and final walkthroughs, you'll always know exactly what to expect. We believe great results start with honest communication, so we keep you informed every step of the way, with no surprises, no hidden costs, and no guesswork. Just quality workmanship, clear expectations, and a finish you'll love

    • If you get in contact via our online form we’ll review submission and get back to you within 48 hours.

    • We’ll send a project manager to your location to inspect your project at a time that works for you - we might take some photos too. This is the best opportunity to chat about your project.

    • A quote will be sent within 72 hours of inspection. Custom finishes, wallpaper, complex projects or projects requiring specialist equipment may have a longer lead time

    • Once the quote is accepted and deposit paid, your dates will be confirmed as well as on site logistics like access arrangements.

    • O‍nce accepted, if there are any changes to the original scope and specification, they will have to be approved by the Project Manager and submitted as an approved change.

    • If you have requested we source wallpaper for you, we will place your order once the deposit is paid and let you know once your wallpaper has been delivered. Upon delivery, we will lock in tentative dates.

    • Two weeks prior to your confirmed start date your project manager will reach out and confirm day-of details, ensuring that the timeframe still works for you.

    • The team will start on site and keep you updated as much or as little as you wish.

    • We kindly request for our commercial clients, that if possible, a parking space be reserved for the team and their equipment.

    • ‍If there are any changes to the original scope and specification they will have to be approved by the Project Manager and submitted as an approved change.

    • A Pryden Projects team member will conduct a sign-off inspection with you and require a Certification of Completion to be signed.

    • If any touch-ups are required, these will be noted and rescheduled as soon as practicable.

    • Upon completion we will email an invoice for your final payment. This is required to be paid within the agreed upon time frame.

    • The email will also include a link to leave a Google Review. We kindly ask that if you were happy with your experience, you leave a Google Review to help others discover our business.

Person spray painting a large wall with black paint, wearing a shirt that says 'Princeton Projects,' with a paint roller, a paint tray, and a drop cloth on the floor.
A covered balcony or porch area at night with white and brown wooden railing, wooden floorboards, and a ceiling-mounted light bulb.
A person wearing a beige Pryden Projects shirt, beige pants, and a beige baseball cap is painting a wall pink with a textured finish. The room has large window sliding doors letting in natural light, with trees and a yard visible outside. Painting supplies, including a bucket and a plastic sheet on the floor, are present.